Frequently asked questions

Q. What happens once I’ve applied?

A. We will process your application and send you a Membership Pack within 14 days. This will contain all the information you will need, plus a second copy of the details for your relatives or executor along with instructions on how to implement the plan when the time comes and contact details so you can get in touch with us at any time.

Q. What if I change my mind, can I have a refund?

A. Yes, you can have a full refund of the money you have paid if you change your mind within 28 days. If you do wish to cancel your plan, you must put it in writing. If you cancel your plan after 28 days, a £395 cancellation fee will be deducted from any refund due to you. The cancellation fee has to be charged to protect the long-term stability of the Trust Fund and to ensure that we can meet the guarantees we promise our plan holders.

Q. I have savings and life insurance, why do I need a funeral plan?

A. Firstly, because a Guaranteed Funeral Plan from Dignity will guarantee to cover the cost of the services included in the plan no matter how much prices rise or how long you live. Other savings or investments won’t do this. Secondly, banks and financial companies won’t organise your funeral – Dignity will.

Q. Can I choose my funeral director?

A. Only funeral directors who agree to the important price and service guarantees are available under the plan. Over 750 funeral directors throughout Britain are approved. When you take out a plan, or if you telephone us in advance, Dignity will advise you of your local nominated funeral director.

Q. What happens if I move house?

A. Our funeral plans are portable anywhere in mainland Great Britain, Northern Ireland, Jersey and the Isle of Wight. Simply tell Dignity your new address and we will update our records and advise you of your new funeral director.

Q. What happens if I die before I’ve finished paying all the monthly installments?

A. The arrangements and price guarantees in your plan will remain in place provided that the person arranging your funeral agrees to pay the remaining payments in full. An invoice for the balance will then be raised at the time of the funeral.

Q. What if Dignity goes out of business?

A. No matter what happens to Dignity in the future, your funeral arrangements are protected because all the money is held securely in the totally independent National Funeral Trust, which no one at Dignity can access. In the highly unlikely event of Dignity going out of business, the Fund Trustees would appoint or create a new company to administer all the plans and ensure that all the funerals are performed.

Print