The Funeral Planning Authority
The Funeral Planning Authority (FPA) is an organisation that has been set up to regulate providers in the UK prepaid funeral plan industry. The primary aim of the FPA is to ensure that the providers involved are operating in line with a stringent set of rules and procedures to help protect customers and give them extra reassurance that they will be receiving the funeral they have paid for, when the time comes.
National Funeral Trust
The National Funeral Trust is in place for our customers protection, in the unlikely event that Dignity Funeral Plans goes out of business. As a completely separate entity to Dignity, and ran by some of the most significant financial firms in the UK, the National Trust Fund is able to hold and protect all the funds our customers pay towards their funeral plans. Each year the fund is actuarially valued and audited by Pricewaterhousecoopers and Ernst Young which means that in the unlikely event that Dignity Funeral Plans were to go out of business our customers’ money is safeguarded.
BSI Quality ISO 9001
The Business Standards Institution’s ISO 9001 is an international accreditation for Quality Management Systems. By certifying this standard, Dignity has been able to prove that it continues to reach and exceed the global benchmark for quality management and has used it as a tool for improving and our business. With consistent monitoring and testing, ISO 9001 helps to improve our overall operations and help build an even more reliable company.
BSI Kitemark for Customer Service
In early 2017, Dignity became the first ever company in the UK to receive the Kitemark™ for Customer Service & Compliant Management from the Business Standards Institution. The renowned Kitemark™ symbol is in place for acknowledgment when a company has met the international benchmarks in a specified area. With customer service being at the very heart of Dignity and its teams, the Kitemark™ is a true demonstration that we treat every customer with the utmost compassion and care.
Dignity started to use Feefo as its primary customer review platform in Spring 2016. Feefo has allowed us to engage with our customers and gain true insight into their experience with our business so we can continue to enhance it further.
You can see our Feefo rating and reviews on the throughout the Dignity Funeral Plans website.
Why these affiliations are important to Dignity Funeral Plans
At Dignity, we strive to set the bar for industry standards and provide a truly high quality, premium service that customers feel they can trust and rely upon. This is why working closely with these organisations means we can continue to uphold the very best industry practices.
Why they are important for our customers
These affiliations give our customers the insurance and security that our services are safe and secure. We aim to be open and transparent about our prices and services, and it is with the help of these professional bodies and accreditations that we can show people we really are what we claim to be.
If you would like to discuss setting up a prepaid funeral plan with Dignity, then please do not hesitate to contact us, so that you can begin to discuss your options with one of our attentive team. If you would like to have a read over all of the options we can offer, then please request a brochure.